Return Policy
Our Commitment
At Apotheman, we take great pride in the quality and integrity of our products.
Due to the intimate and consumable nature of our items—including topical oils, tincures, and other wellness products—all sales are considered final and non-refundable once shipped.
We do not accept returns or exchanges on opened or used products for health, safety, and hygiene reasons.
Please carefully review product descriptions and consult with us before purchasing if you have any questions or concerns.
Exceptions & Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at apotheman.com@gmail.com with:
A clear photo of the product and packaging
A brief description of the issue
Your order number
If approved, we may offer a replacement at our discretion.
Lost or Stolen Packages
We are not responsible for packages lost or stolen after being marked as delivered by the carrier.
Please ensure your shipping address is secure and accurate at checkout.
If you believe your package was stolen or lost in transit, please contact the carrier directly to file a claim.
Order Changes & Cancellations
Because we process orders quickly, we may not be able to accommodate changes or cancellations after your order is placed.
If you need to make a change, please contact us immediately and we’ll do our best to assist.